Customer Support

Open a support ticket

Existing customers can raise a ticket 24/7. Every request is logged, prioritised, and assigned to a NexGrid technician.

How it works

Step 1

Open a ticket

Describe the site, the issue, and the urgency using the form below.

Step 2

Ticket created

Your request gets a ticket number immediately and is triaged against your SLA. You receive email confirmation and updates.

Step 3

Technician assigned

A NexGrid engineer picks up the ticket — remotely or on site — and keeps you updated until it is resolved.

Ticket details

You'll receive email updates as your ticket progresses.
Urgent?

Critical outage or site down

Open a ticket with urgency set to Critical, then call dispatch on +41 58 513 99 94 so we can escalate it immediately.

Not a customer yet?

Request new field work

For new projects, quotes, or one-off dispatches, use our field support request form or email info@nexgrid.eu.